kmakar
Janitor
About a year ago I replaced my electric hot water heater with an AOSmith Hybrid 50 gallon hot water heater that I got on sale at Lowes at a cost (out the door) of $995.
About 1 month ago the new water heater would not go into efficiency mode (the heat pump wouldn't run), so I contacted AOSmith. They were prompt and sent me out a new control board and capacitor to replace inside.
Even after I replaced the parts, the issues continued, so I called them back and they promptly issued and RMA to bring it back to Lowes.
I bought it back to Lowes and Lowes had a new one waiting for me and even though the price had gone up, they still honored the sale price. Got the new WH home and installed it and all has been fine since.
I hope this doesn't become a regular occurrence, but AOSmith said they would honor their 10 year warranty for the full 10 years.
About 1 month ago the new water heater would not go into efficiency mode (the heat pump wouldn't run), so I contacted AOSmith. They were prompt and sent me out a new control board and capacitor to replace inside.
Even after I replaced the parts, the issues continued, so I called them back and they promptly issued and RMA to bring it back to Lowes.
I bought it back to Lowes and Lowes had a new one waiting for me and even though the price had gone up, they still honored the sale price. Got the new WH home and installed it and all has been fine since.
I hope this doesn't become a regular occurrence, but AOSmith said they would honor their 10 year warranty for the full 10 years.